Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Online Casinos. We research new online casinos for US readers, and most of the messages we receive are about the same handful of things: a bonus term that reads strangely, a withdrawal that is taking longer than expected, whether a site is available in a particular state, or a factual correction to something we have published. All of that is welcome here.
One thing we cannot do is act as a casino's customer service desk. We are an independent publisher, not an operator. We do not hold your account, cannot see your balance, cannot release a payout and cannot verify your identity documents. If your issue is with a specific site, contact that site first — then tell us what happened, because operator behavior is one of the things we factor into our reviews.
How to reach the editorial team
Email is the only channel we monitor. Write to [email protected] and describe the issue in your own words. We read everything and reply to messages that need a reply. We do not publish a phone line, and we do not run accounts that take direct messages, so treat anyone claiming to be us on another platform with suspicion.
Include the following where it applies, because it saves a round trip:
- Your state — legal availability differs state by state, and most availability questions cannot be answered without it.
- The casino name and the page you were reading — our coverage changes as offers change, so we need to know which version you saw.
- The exact wording of any term you are asking about — a screenshot or copy-paste beats a paraphrase.
- Dates — when you deposited, when you requested a withdrawal, when you were asked for documents.
Never send us account passwords, full card numbers, Social Security numbers or scans of your ID. We have no use for them and no reason to hold them. If a message arrives containing that material, we delete it.
How we make money, stated plainly
Some of the casino links on this site are commercial. If you follow one and open an account, the publisher may be paid a commission. That arrangement pays for the research; it does not decide the rankings, the editorial ratings or what we write about an operator's weak points. A site that pays us and handles withdrawals badly still gets written up as a site that handles withdrawals badly. If you think a review reads like it was bought, say so in an email and point at the sentence — that is a complaint we take seriously.
Questions we can usually answer
Bonus terms and wagering requirements
This is the bulk of our inbox, and understandably so. A headline percentage tells you almost nothing on its own. The numbers that decide whether an online casino bonus is worth taking are the wagering requirement, the maximum bet allowed while a bonus is active, the expiry date and any cap on what you can cash out.
Worked example: a 200% deposit bonus on a $100 deposit gives $200 in bonus funds. At a 40x wagering requirement applied to deposit plus bonus, that is $12,000 of turnover before a withdrawal is possible. If the maximum bonus bet is $5 per spin, that is 2,400 spins at full stake — and if the bonus expires in 7 days, the clock is the real constraint, not the percentage. Slots typically count 100% toward wagering, while blackjack, roulette and baccarat often count 10% or not at all. Ask us to walk through a specific offer and we will, using the operator's own published terms.
Payments, withdrawals and fees
We field a lot of questions about how money moves. In the US market the common routes are debit cards, credit cards (frequently declined for gambling by the issuing bank, whatever the casino accepts), ACH bank transfer, wire transfer, e-wallets including PayPal where a state-licensed operator supports it, prepaid cards and cash-at-cage pickup where a land-based partner exists. Availability is operator-specific and state-specific — verify it on the cashier page of the site itself rather than assuming.
Deposits are generally instant; withdrawals are not. The realistic sequence is a pending or reversal window, then identity verification, then the payment rail's own processing time. E-wallets usually clear fastest, ACH and card refunds sit in the middle, paper checks are slowest. Minimum withdrawal amounts, weekly and monthly withdrawal limits and any fee per transaction are all published in the terms; if you cannot find them, that is itself worth knowing and worth emailing us about.
Verification, KYC and delayed payouts
Licensed operators are required to verify identity before paying out. Expect requests for photo ID, proof of address and proof of the payment method used. Larger or unusual withdrawals can trigger source-of-funds checks. The single most common cause of a stuck payout is a mismatch — a name on the account that does not match the bank, or a deposit method that cannot receive funds back. Complete verification when you open the account, not when you win.
Complaints we cannot resolve for you
If a withdrawal dispute goes nowhere with the operator, the escalation path depends on where the casino is licensed. State-licensed operators answer to their state regulator — a gaming commission or control board — and those bodies accept player complaints directly. Tell us the outcome either way. Patterns across multiple readers are more useful to us than any single case, and they feed back into the ratings.
What our coverage includes
So you know what is in scope when you write to us, here is the range we research:
| Category | What we look at |
|---|---|
| Slots | Return to player (RTP), volatility, bonus-buy availability, whether play counts toward wagering |
| Progressive jackpots | Pooled versus in-house prizes, qualifying bet rules, payout structure |
| Table games | Blackjack, roulette and baccarat variants, rule sets and house edge, contribution weighting |
| Live dealer | Table limits, streaming quality, hours, whether live play is excluded from bonuses |
| Software and fairness | Named game providers, random number generator testing, published RTP figures |
| Mobile | Browser play versus a dedicated casino app, game availability on smaller catalogs |
| Sweepstakes formats | Coin-based models using Sweeps Coins rather than direct cash wagering |
The operators readers ask about most
Our rankings sit above this text, and they are editorial ratings from desk research, not customer review scores and not the result of us depositing anywhere. Three come up repeatedly in the inbox, so here is what we tell people who ask.
Raging Bull
Top of our list largely on the breadth of its welcome package: 410% up to $10,000 plus 50 free spins. That headline is conditional. Very large match percentages are normally attached to correspondingly large wagering multiples, and often to a cashout cap expressed as a multiple of the deposit — meaning the $10,000 ceiling is a theoretical maximum tied to a deposit most players will not make. Check the wagering figure, the maximum bet while the bonus is live and the free-spin expiry before you opt in. Limitation: the more generous the headline, the more the terms do the real work, and readers should treat the advertised maximum as a ceiling rather than an expectation.
Magician Bet
Different proposition entirely, and the reason it sits high for us: 101% with no wagering. A no-wagering bonus removes the variable that causes most complaints — you do not have to turn over the bonus before withdrawing. That usually comes at the cost of size, and no-wagering offers still tend to carry expiry dates, maximum bet rules and game exclusions. Limitation: the match is modest next to the big percentage offers, so anyone chasing headline value will find it small. Anyone who has been burned by a 40x requirement will find it the more honest structure.
Slots of Vegas
Listed for a slots-first audience: 375% bonus plus 50 free spins on Cash Chaser. Game-specific spins are worth reading carefully — winnings from tied spins are often capped separately from the deposit match, and the spins usually expire faster than the bonus funds. Limitation: an offer weighted toward one named slot suits players happy to play that title and is close to worthless to anyone who came for blackjack or live dealer tables, where contribution toward wagering is typically reduced or zero.
Others in the ranking
Uptown Aces (600% for new players), Card Crush (instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000), Amazon Jackpots (4 posters, 40 free SC and a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins) all appear in our coverage. Note the mix of formats: cash-match bonuses, sweepstakes coin packages and crypto-denominated offers are three different things with three different sets of rules. Several of these operators also run sportsbook or poker products alongside the casino — BetUS is a sports-led brand — and bonus terms rarely carry across product lines. A casino welcome offer generally cannot be cleared on sports bets, and a sportsbook bonus rarely counts slot play. Ask us if you are unsure which side of the account an offer applies to.
Legal standing and who can play
You must be 21 or over to use the casino sites we cover, and in a jurisdiction where the activity is permitted. US regulation of online casino gaming is done at state level, not federally — a handful of states license real-money online casinos and operate their own regulators, while most do not. Separately, sweepstakes and social casino models operate under a different legal theory and are available in a different set of states, with their own exclusions.
Two distinctions worth holding onto. First, a site accepting deposits from your state is not the same as a site being authorized to serve your state. Second, a license from any authority is not a guarantee of anything — it establishes who you can complain to, what the operator's obligations are and whether there is a dispute process, and that is genuinely valuable, but no operator can be described as completely safe and no payout can be guaranteed. We will tell you what we can verify about an operator's licensing and ownership and we will tell you where the record is unclear. We will not fill the gap with assumptions.
If gambling has stopped being fun
Gambling is entertainment with a cost, not a way to make money or fix a financial problem. If it has tipped over, the practical tools are available now rather than later: deposit and loss limits set inside your account, session time limits, cooling-off periods, and self-exclusion through the operator or through a state-run exclusion program where your state offers one. Blocking software installed on your own devices closes the door from the other side.
In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline and a text and chat service, available around the clock and free to use. If your message to us is about this, say so in the subject line and we will point you toward the right resource for your state rather than toward an operator.
Corrections and how we check things
Our assessments come from reviewing operators' published terms, cashier pages, license disclosures and game libraries, plus reader reports. We have not deposited, played or withdrawn at any of these sites, and we will never present an advertised withdrawal speed as a measured one. Everything on this page was checked as of Sep 25, 2026, and bonus offers change without notice — the operator's own terms are always the authority over our summary of them.
If you find something wrong, email it with the page and the specific line. Corrections get made and, where the error was material, noted. Readers outside the US market who arrived here looking for a different regulatory setup may want our guide to casinos operating outside the GamStop scheme in the UK instead, which covers a separate set of rules and a separate audience.
What to expect after you write
- Your message is read by a person on the editorial team — Tessa Dawson or a colleague. No automated reply stands in for an answer.
- Straightforward questions about bonus terms, payment methods or state availability usually get a reply within two business days.
- Correction requests are checked against the operator's current published terms before we respond, which can take longer.
- Complaints about a specific operator are logged and cross-referenced against other reports. We may not be able to fix your individual case, but we will tell you honestly what your options are.
Partnership and advertising inquiries can use the same address — mark them clearly, and understand upfront that commercial discussions are handled separately from editorial and buy no influence over ratings or review copy. That separation is the only reason this site is worth reading, and we intend to keep it.