Manager, Creative Program Manager - Brand

The Capital One Brand team is responsible for making Capital One and its products easy to recognize, remember, and choose. We do this by empowering teams across the enterprise to deliver a cohesive and powerful brand experience - to our associates, customers, prospects and the community at large. The Creative Program Manager will help shape and position the creative process and assist in the delivery of campaigns, activations, and additional projects through project management best practices and resources.

What you'll do

Own creative program management for your assigned partner groups.

• Manage the intake, prioritization and backlog process at the program level

• Own interaction model discovery and manage roles and responsibilities for the program

• Develop and maintain formal process documentation

• Create program timelines and schedules to help with management of resources and capacity; will project manage projects as needed

Collaborate with leaders and line of business partners.

• Develop and own communication processes and ceremonies in partnership with executive and group creative directors

• Collect data and deliver reporting to senior leadership on project trends and to forecast resource needs

• Exhibit outstanding influencing and communication skills to effectively drive project/program efforts

Evolve and continuously evaluate processes.

• Identify tools and processes to move strategy of program forward; drive organizational consistency when applicable

• Compile program feedback through retrospective and other means; implement process improvements

Lead a team of highly skilled creative project managers.

• Manage a team of project managers supporting their specific lines of business within the program

• Coach and develop your direct reports to elevate their work, for themselves and their partners

• Manage escalations and resolve impediments

Who you are

You want to be an EVIDENCE-BASED MARKETER who...

As an INDIVIDUAL:

• Your curiosity is endless. There's always something else to learn.

• You're flexible and not afraid of change-in fact you welcome the challenge.

• You share your point of view, but seek out what might be missing and listen.

• You have big ideas and know the best ones are driven by proof, persistence and patience.

• You're a storyteller. You simplify the complex and compel your audience to act.

• You know how to enjoy yourself. While fun isn't mandatory, it certainly seems to follow you.

• You care-about the work, your team and the customers you serve.

As a LEADER:

• You value authenticity over perfection. You lead with empathy, vulnerability and honesty.

• You deeply invest in understanding the humans around you.

• You say what needs to be said and work hard to find the right words.

• You're an expert. You also know when you're not and need to find one.

• You use all this - to make things happen, create amazing work and inspire others.

Basic qualifications:

• Bachelor's Degree or Military Experience

• At least 4 years of Project Management experience

• At least 4 years of experience with project management software or tools

• At least 2 years of people management experience

Preferred Qualifications:

• At least 5 years of Project Management experience

• At least 3 years managing projects for in-house creative, marketing, or agency teams

• At least 2 years of experience with Workfront

• Proficiency in Google Suite

• Ability to self-manage and escalate potential roadblocks with confidence

• Strong written and verbal communication skills with exceptional analytical and problem solving skills

• Experience in resource and task management with the ability to explore solution-oriented approaches based on project-specific needs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).