We are currently seeking a UX/UI Designer to join our Consumer Identity design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

The Consumer Identity team is a highly collaborative team that works closely with product and tech to deliver trusted and innovative experiences to our customers with a focus on keeping their identity and finances safe and secure. Are you interested in solving complex customer problems, leveraging new and exciting technology such as biometrics, liveness detection, and much, much more? Do you obsess over the details and love the challenge of balancing appropriate amounts of friction? If so, then this is the team for you. Our mission is to remain customer obsessed, curious, authentic, inclusive, and collaborative. Striving to ethically and equitably solve for our customers needs, we design experiences that inspire trust while having simplicity and security at their core.

What You'll Do:

The Consumer Identity team has a role open at this level and will match your skills, goals, and interests to the right work to ensure your success. You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

• Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing

• Supporting design-led workshops to engage and build alignment across different partners and teams

• Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers in service of learning, sharing, and teaching

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Participate in end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies

  • Framing problems, determining insights, and defining visual designs to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 2 years of experience with UX and UI design

Preferred Qualifications

• Designing for cross-channel experiences including native, web, platform architecture, and/or data visualization

• Experience working with Product and Tech partners

• Experience participating in the design research process; planning, moderation, synthesis

• Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma

• Familiarity with working and contributing to and established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).